Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Storage Limit

Guest
Aug 19, 2023 Aug 19, 2023
Despite having a 100gb plan, AE express claims I'm over my storage limit. I don't have more than 1gb of stored documents and it is impossible for me to edit my existing documents.
Bug Unresolved
TOPICS
Performance , Subscription
269
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 20, 2023 Aug 20, 2023

Hi @Deleted User,

 

We're sorry for the delay. Please check other locations and see if you have files stored there or not, as files stored in any of the following locations together count toward your total cloud storage: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Regards,

Tarun

Translate
2 Comments
Adobe Employee ,
Aug 20, 2023 Aug 20, 2023

Hello - what happens when you click on "manage files?" Are you able to identify what you is causing you to exceed your storage limit? 

Translate
Report
Adobe Employee ,
Aug 20, 2023 Aug 20, 2023
LATEST

Hi @Deleted User,

 

We're sorry for the delay. Please check other locations and see if you have files stored there or not, as files stored in any of the following locations together count toward your total cloud storage: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Regards,

Tarun

Translate
Report