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Télécharger video

New Here ,
Jan 19, 2025 Jan 19, 2025

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Bonjour, 

Je rencontre un problème lorsque que je veux télécharger ma Vidéo.

Un message s'affiche disant : "Nous travaillons sur votre fichier. Vous pourrez bientôt le télécharger."

Cependant, ce message ne disparaît jamais et je ne parviens pas à télécharger mon fichier.

 

Que puis-je faire ? 

 

Merci beaucoup pour votre aide 😊

Bug Unresolved
TOPICS
Exporting and Sharing , Video

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1 Comment
Adobe Employee ,
Jan 22, 2025 Jan 22, 2025

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Hi 

@M�li_1997

,

Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

You may also try to duplicate the project and let us know if that helps or not.

 

Regards,

Tarun

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