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Unable to access files

New Here ,
Oct 30, 2023 Oct 30, 2023

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Currently unable to access any of my saved Adobe Express files.
Bug Unresolved
TOPICS
Performance

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1 Comment
Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

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Hi @colossal,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. Please let us know if it is video files or all files. It also helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam



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