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Unable to download media

New Here ,
Dec 10, 2023 Dec 10, 2023

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Can't upload the video, reardless of changing different files.
Bug Unresolved
TOPICS
Desktop Web , Performance

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1 Comment
Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hi @Javier22737235mo14,

 

Thank you for your patience and for sharing the screenshot.

I just stumbled across your post and figured it's been a while since this came up. I haven't been able to recreate the issue, but I wanted to check in case you're still stuck.

Sometimes, clearing your browser's cache and cookies or trying a different browser/incognito mode can do the trick!

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

 

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