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Unable to download movie

Community Beginner ,
May 29, 2024 May 29, 2024

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Unable to download movie
Bug Needs More Info
TOPICS
Desktop Web , Exporting and Sharing

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correct answers 1 Pinned Reply

Adobe Employee , May 31, 2024 May 31, 2024

Hey @Alexis377185801g47 @default37739045fhjlno @default37711911012346 @default37711806jqx4bi 
There was a minor hiccup for US-based users. Can you please confirm if your video projects are getting downloaded without any issues?

If you still have trouble downloading them, please share the project ID (project URL) so we can investigate.

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4 Comments
New Here ,
May 29, 2024 May 29, 2024

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Trying to download an .mp4 file that I created and I'm getting the "Download Failed" pop-up. We tried several different troubleshooting steps, to no avail.

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New Here ,
May 29, 2024 May 29, 2024

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I am trying to download my video file and it keeps telling me an error has occurred please try again. But the same thing keeps happening.

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New Here ,
May 30, 2024 May 30, 2024

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i tried to remove the triangle red errror message showing up on the image but still i am unable to download my video.

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Adobe Employee ,
May 31, 2024 May 31, 2024

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Hey @Alexis377185801g47 @default37739045fhjlno @default37711911012346 @default37711806jqx4bi 
There was a minor hiccup for US-based users. Can you please confirm if your video projects are getting downloaded without any issues?

If you still have trouble downloading them, please share the project ID (project URL) so we can investigate.

Status Needs More Info

Votes

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