unable to download project: Download button missing

[nicolaus_3180]

hello, 

i cannot download my project.

in my adobe express only have share button,  there is no download button

im on adobe express web version dekstop

please fix this bug

Thank you

[Oh.N8]

Hey @nicolaus_3180 

You may consider these options:
1) Turn your computer off and on. 
2) Clear your cache

Cheers

O. Nate

[SOURAV_HALDER6645]

cannot find download in local systemwork which i make in Adobee Express, can any one help?

[raghav_shakya4899]

[linda_5376]

Same problem here. Can't find the download function for a week now. I have a premium subscription.

[oliver_8232]

same issue here, very frustrating! 

[mayraccastro]

Same gere, can´t find the buttom. If it is no longer possible to make downloads in the web app, this program is no longer useful...

[ted_5243]

I'm using a Windows PC

I've tried emptying chache, signing out/in, restarting

Everything seems to have changed recently:

• No download to computer option
• The share button only gives options to share to cloud sources and does not give options for jpg, pdf, etc.
• The home page that lists "More ways to start" will not load anything.

[Tarun Saini]

Hi 

@SOURAV_HALDER6645

,

Thanks for reaching out! Are you unable to find the file you downloaded? If not, please elaborate more on the issue so we can assist you further. Also, could you please let us know which platform you are using? Is it mobile or desktop?

We're here to help, just need some info.

Regards,

Tarun

[Tarun Saini]

Hi 

@ted_5243

,

Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, check here for more information on how to use incognito mode- https://adobe.ly/4a2UzZV 

If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

Let us know how it goes.

Regards,

Tarun

[Amitej S]

Hey @nicolaus_3180, is it working fine for you now? Let us know if you're still having issues with downloading projects. 

Thanks!

Amitej

[Amitej S]

Hey @mayraccastro @raghav_shakya4899 @oliver_8232 @linda_5376 , Can you please confirm if it is working fine for you now? Let us know if you're still having issues downloading projects. 

Thanks!

Amitej

[linda_5376]

Hello, its is working fine for now.

Thank you.

[mayraccastro]

it is fine now. thanks

[nicolaus_3180]

@Amitej S 

Thank you, its Working Fine Now