Unable to Download Video - Download Error

[Mony Aranda]

I’ve been experiencing a recurring issue when trying to download video projects in Adobe Express. While I can successfully download static posts (images, graphics, etc.), videos that include footage from the Adobe Express media library consistently fail to download.

The error message simply says “Download Failed” without further details.

I’ve tried the following troubleshooting steps:

• Switching browsers (Chrome, Edge, Safari)
• Using incognito mode
• Clearing cache and cookies
• Restarting my device
• Signing out and back into Adobe Express

None of these have resolved the issue. 

Is anyone else facing this? Any suggestions or updates from the Adobe team would be greatly appreciated.

Thanks in advance!

[David__B]

Hi @Mony Aranda

I'm sorry to hear about your difficulties. Thanks for trying and sharing details about the troubleshooting you've already tried.

I was also curious about these:
- If you create a duplicate instance of the video file with the issue and try downloading the duplicate does it give the error too? 

- Is the download issue limited to this video file or is this happening with others as well?
- If the duplicate instance fails could you share the link with me privately?

Thanks,
Dave

[lieven279755457yfo]

Same issue here ... ;-(
Meaning, I can download it as mp4 without any error, but the result is a black screen. Nothing more ...
(FYI, the file is only 940kb, which looks very small to me ...)

I tried to create a dublicate, tried to download the video in lower resolution (although I need 4K), made some 'changes' to 'trigger' AE, added new slides, but without any progress on this.
It's part of my job to deliver signage content - on a daily base !!- for my department, so this is a very urgent call!! 

Thanks for helping me asap!

Lieven (BE)

[lieven279755457yfo]

FYI ... no issues with other files I tried to download as mp4 ...

[Amitej S]

Hi @lieven279755457yfo,

Thanks for sharing this info! You may need to share the URL of the affected project with us to investigate this issue. I'll share the details internally and get back to you with more info. You can share the project URL with us via community DM 

We'd then request edit access to the project via our test account for investigation. 

[lieven279755457yfo]

@Amitej S ; tried some downloads today and it seems resolved! Thx for Your support!

FYI, I'm working for a compagny. The internet connection is very staple. Of course, I can't figger out if there is/was any issue with our firewalls or other ICT related 'stuff' ... Most important, I can get back to my creation desk in AE 😉

[Amitej S]

Hey @lieven279755457yfo, I'm Glad it worked for you. Thanks for sharing this. I've shared some updates related to the shared project URL on the community DM. There seemed to be no issue with the project, but let us know if you face such issues going forward. 

Best! 

[Mony Aranda]

Hello Dave,

Apologies for the delayed response. I’ve been managing the issue by downloading the videos through the app on my phone. I also tried duplicating the video to see if that would help, but unfortunately, it didn’t work.

Today, I ran into a similar issue with a PDF file. Is there a way to share the link of the video privately? It's the first time I'm doing this.

Thanks again for your support.

Best regards,

[Tarun Saini]

Hi @Mony Aranda,

Thanks for your response. Private messages should be accessible from the envelope in the top right corner. This should be the direct URL  https://community.adobe.com/t5/notes/privatenotespage

Also, please let us know if this is happening with all files or with a specific one.

Regards,

Tarun

[BrickelleM]

I'm having this same issue right now, really frustrating. What's going on!?

[Tarun Saini]

Hi @BrickelleM,

We're sorry to hear about this. Could you please share your file with me via private message with edit rights?

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL  https://community.adobe.com/t5/notes/privatenotespage

Regards,

Tarun

[wesleyw16271947]

Hi there, I have come across the same issue getting the "Download Failed" prompt when exporting to MP4. I've tried the common troubleshooting steps as the OP.  It seems to be a common problem from this thread.

Is there a known solution to resolve this issue?

[mahmoud_5524]

Hi @wesleyw16271947,

We’re sorry you’re having trouble exporting your video. 😔 To help us investigate, could you please share your project privately with edit access and include your Adobe ID? You can send it via a private message in the Adobe Express community. This will allow our team to look into the issue more closely.

Thank you for your help and patience!

^MM

[mahmoud_5524]

Hi @wesleyw16271947 ,

I have sent you a DM can you please check and let me know? 

ˆMM

[defaultcjp51qwxmlln]

I'm having the same issue when trying to export an .mp4, is there a resolution? We have an urgent deadline to meet and this is very problematic. 

[mahmoud_5524]

Hi @defaultcjp51qwxmlln, 

It looks like something in your network configuration is blocking access to one or more Adobe services. This could be caused by firewalls, ad-blockers, or network proxies.

If you’re using a managed or enterprise network, please check with your network administrator to ensure Adobe services are allowed through your connection.

Can you please follow the guidelines under the following link and see if this resolves the issue?

👉 https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Thanks

^MM