Unable to load video

[RC Ducantlin]

Turned off VPN? - Check.

Confirmed file size met parameters? - Check.

Cleared cache? - Check.

Tried multiple browsers? - Check.

Tried incognito mode? - Check.

Tried Windows App? - Check.

Moved video from OneDrive to local HDD? - Check.

Every attempt to load a video to Adobe Express fails and says, "Try again later."

NO error code. NO reason for the failure, just go away and come back later. 

Please advise ASAP! 

Roger 

[RC Ducantlin]

The exact message is: "Sorry, something went wrong during the file upload. Please try again in few minutes." 

Roger 

[jerryw48492253]

I'm getting that same error

[Tarun Saini]

Hi 

@jerryw48492253

We're sorry for the delay. Are you using video from Adobe Stock or from a local drive? Did you try switching to another internet connection? Also, please make sure that the network endpoints listed on https://adobe.ly/4ey1g6E are allowed.

Let us know if that helps.

Regards,

Tarun

[jerryw48492253]

The fix Adobe did on November 4 or 5 got it working for me along with many others again.

I was very surprised that there wasn't any Adobe representative in the community for the weekend and no software engineer to deal with it until Monday. In my opinion, a costly subscription model should have support available 24/7.