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Unable to open file

New Here ,
Feb 27, 2024 Feb 27, 2024

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I have a design file which includes a number of content in different sizes. For the past 2-3 weeks I am unable to open the file - it stays on loading page for approx 15-20 minutes then comes up with an error page and requests me to refresh. Have done this multiple times over multiple weeks and still can't open
Bug Unresolved
TOPICS
Desktop Web , Performance

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3 Comments
Adobe Employee ,
Feb 28, 2024 Feb 28, 2024

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Hi @Sophie5E96,

 

Thank you for reaching out. 

 

If you've not tried yet, you can clear your browser cache and cookies, ensuring you have installed the latest Browser version using a different browser or in incognito mode.

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

^Lyn

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New Here ,
Mar 03, 2024 Mar 03, 2024

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Hi Lyn, Have tried those things, still not working unfortunately Warm Regards, * [signature removed by moderator]

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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@Sophie5E96, Thank you for confirming.

Please share a link to one of the projects you cannot access with me via DM to investigate this further.

I'm looking forward to hearing from you.

^Lyn

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