Unable to publish this project

[jerry.wong]

We have created a team project with multiple collabortors but we are unable to publish the project.

[Abhi.G @ ADBE]

Hey Jerry,

Sorry to hear you are running into this issue.

Does publish fail silently, or does it show an error message? If the latter, what is the error message?

And does it happen for the original creator of the project as well? Finally, what's the url of the project.

Thanks

Abhi G

[Top Cat2000]

Does it say "Unable to publish at this time: Please try later"? I have had this error happening since last October: eventually it was picked up by an Adobe employee in this forum, who replicated the error when I sent him a copy by email. He said he had forwarded it to the Development Team, but I have heard nothing since, and the error has not gone away.  Not a lot of point of Express if you can't publish.  I will stick to PDFs!

[Tarun Saini]

Hi 

@Top Cat2000

,

Would you be able to share the screen recording of the issue you're seeing? We're here to help, just need some info.

Regards,

Tarun

[Abhi.G @ ADBE]

Hi @Top Cat2000 

Could you please try again now? We've deployed a fix in this area that may help.

Either way, let us know.

Thanks

Abhi G

[Top Cat2000]

Hi Abhi.G

It works!

Your colleague Tarun Saini earlier asked me to resize the pages, and after I did that, it did publish.  I have just tried that again, and it worked perfectly!

I hope this resolves the issue for others as well.

Tom

[Abhi.G @ ADBE]

@Top Cat2000 

Great, thanks for confirming! Sorry it took this long.

The bug was related to fractional page sizes (in pixel units), with the workaround to round up/down page sizes to whole numbers. With the bug fixed, that workaround should not be needed.

Abhi G