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unable to share on Social Media

Community Beginner ,
Oct 04, 2024 Oct 04, 2024

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since yerterday i'm unable to share to social media: 

1. the file not upload in the share page

2.all my social media account don't appear 

3. don't have the share button on the project file

 

Bug Unresolved
TOPICS
Scheduler , Social Media

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7 Comments
Community Beginner ,
Oct 04, 2024 Oct 04, 2024

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To complete my first post 

SHARE EXPRESS 2.pngSHARE EXPRESS 1.png

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Enthusiast ,
Oct 04, 2024 Oct 04, 2024

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Hey @Raphael Sergent 
Sorry that this is happening.
You may want to do one at a time. I find that FB and IG work well together; so, you could group them together. Then do the other accounts seperately.

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know if that helps.

Please excuse this inconvience. 
O. Nate

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Community Beginner ,
Oct 04, 2024 Oct 04, 2024

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Thanks for your answer but as show the file is not upload and social media don't appear at all.When i click to "Start Connecting" that appear all accounts are connected correctly.

Btw i try with the Adobe Express on iPhone but same issue.

Yes i clear caches and others browers but same issue again.

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Community Beginner ,
Oct 04, 2024 Oct 04, 2024

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I am also having this problem. Not able to schedule anything, just create drafts. When I go to connect the accounts, they are already connected... Hoping Adobe fixes this soon.

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Enthusiast ,
Oct 04, 2024 Oct 04, 2024

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Hey @Raphael Sergent  & @Lin28628526g89m 

Sorry to hear that this is a continuing problem. Maybe disconnect and reconnect your accounts or just wait
At the moment, Adobe is getting ready for Adobe Max. They are probably doing a lot back end work at the moment: testing, migrating, and such. 

Cheers,
O. Nate

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Community Beginner ,
Oct 04, 2024 Oct 04, 2024

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@Oh.N8 Just did this and it worked. Thanks!

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Enthusiast ,
Oct 04, 2024 Oct 04, 2024

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Hey @Lin28628526g89m 
Great glad to know that things worked out.

Cheers,
O. Nate

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