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UNABLE TO UPLOAD VIDEO FILES.

Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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I am unable to select videos from the upload a video option when creating a project.
Bug Unresolved
TOPICS
Desktop Web , Video

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2 Comments
Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

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Hi 

@default36349084orux04

,

 

We're sorry to hear about the issue you're having. Could you please let us know the format you're trying to use? What happens when you click on the upload button? Is it possible for you to share the screen recording of the issue you're having?

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 

We're here to help, just need some info.

 

Regards,

Tarun

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Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

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LATEST

@default36349084orux04 

 

Please also check https://community.adobe.com/t5/adobe-express-bugs/cant-upload-photos-from-my-device/idc-p/14521294#M... in case the issue you are seeing is related.

 

Hope this helps,

Abhi G

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