UNABLE TO UPLOAD VIDEO FILES.

[default36349084orux04]

I am unable to select videos from the upload a video option when creating a project.

[Tarun Saini]

Hi 

@default36349084orux04

,

We're sorry to hear about the issue you're having. Could you please let us know the format you're trying to use? What happens when you click on the upload button? Is it possible for you to share the screen recording of the issue you're having?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

We're here to help, just need some info.

Regards,

Tarun

[Abhi.G @ ADBE]

@default36349084orux04 

Please also check https://community.adobe.com/t5/adobe-express-bugs/cant-upload-photos-from-my-device/idc-p/14521294#M... in case the issue you are seeing is related.

Hope this helps,

Abhi G