Unexpected UUID error adobe express

[AdrianoFikmmaker]

Encontramos um problema inesperado. Tente atualizar a página ou volte para o início. UUID: a91cae92-432b-4821-a840-a6f06f287459

[Tarun Saini]

Hi there,

We're sorry for the delay. Are you still experiencing the issue? If yes could you please share the screen recording of the issue?

We're here to help, just need some info.

Regards,

Tarun

[Wilson34738038b3ct]

I've been having this problem for two days.

[Wilson34738038b3ct]

I've already cleared the machine's cache, the browser's cache and nothing.

[Tarun Saini]

Hi 

@Wilson34738038b3ct

,

Thanks for sharing the screenshot. Please let us know when exactly you get this error message. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Are you on VPN? Did you try disabling the firewall and check if that helps? 

We're here to help, just need some info.

Regards,

Tarun

[Gabriel36230039lqf5]

Hi, I am having this same problem on a Edge and Opera Browser 

[Tarun Saini]

Hi 

@Gabriel36230039lqf5

,

We're sorry to hear about this. Does this error occur while launching the application or using any Adobe Express features? Have you tried signing out and signing back into the account to check if that helps? Try rebooting your system; please check if firewalls are blocking the site by temporarily disabling it and check again.

Regards,

Tarun

[Gabriel36230039lqf5]

It occurs in website, i've tried disabling almost everithing and it didnt work, i've also tried signing out

[Tarun Saini]

Hi 

@Gabriel36230039lqf5

,

Thanks for your response. To speed up the process, please share the screenshot of the error message you're getting. Have you also tried using incognito mode? Are you able to work on other browsers apart from Edge and Opera Browser?

Regards,

Tarun

[Kaliu364522086bso]

I'm having the same problem as you

[Abhi.G @ ADBE]

@Kaliu364522086bso 

Could you please include a screenshot of the error dialog?

Thanks

Abhi G

[Kaliu364522086bso]

Of course, I'm sending you the screenshots now, but I'm using the pt-br language;

"an error has occurred we found a problem. try refreshing the page or go back to the beginning:"

"Unable to load the plans. try again"

[Tarun Saini]

Hi 

@Kaliu364522086bso

Thanks for sharing the screenshots.

Could you check if you have any ad-blocker or strict firewall settings blocking access to required network endpoints? You can check this link for more info- https://adobe.ly/3PNEqOZ?

Also, if you could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as-

Chrome: https://adobe.ly/3PNErm1

Windows Edge: https://adobe.ly/49kD8li

Regards,

Tarun

[Ricardo35807996opbe]

this error happens because you were banned (shadow ban) they created a silent ban, based on hwid

[Migueljuniorlive]

Consegui corigir resetando as configurações de firewall, funcionou

[Kir5ty27]

Hi, 

I'm getting this same message on any browser I use:

[AnneliR]

Hi!

I´m also experiencing this problem, the messages is in norwegian but it says "Something went wrong, try refreshing the page or return back to home".

[david_ashley]

Hello, I too, am having the error messages today when trying to edit my doc in either Chrome or Safari. Have done all the usual things, like empty Cahce, logged back in and restarted. 

 

[David__B]

Hi there,

I also heard there was some kind of outage earlier today which could have caused this issue but that should be resolved now.

Best,
Dave