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URGENT File Cannot be Converted

New Here ,
May 14, 2024 May 14, 2024

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When I try to open a file created last month I keep getting the error message saying they have failed to covert my file to the new version. "Sorry Something Went Wrong! We couldn't convert your file. Please try again." I need these files to be editable. I'm assuming the majority of my files have failed to be converted to the updated adobe express. I would like to not have to duplicate work that I have done already. I would be very grateful for your support.
Bug Unresolved
TOPICS
Desktop Web , Mobile Beta , Performance

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1 Comment
Adobe Employee ,
May 16, 2024 May 16, 2024

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@default37399067cgow4b, I'm sorry you're having trouble.

A workaround is downloading the mobile application and converting all your files to the new version.

Let me know how it goes.

^Lyn

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