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URGENT!! Locked:Allow text Replace - tool not working on template

New Here ,
Jan 13, 2025 Jan 13, 2025

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I've created a template and have marked the features indicated below as "Locked: Allow text replace".

michelle_0847_0-1736819593924.png

 

When I share the template with others,  the 'Locked:Allow text replace' unlocks and if I go in to lock it again, other text numbers become unlocked. How can I prevent this from happening? Please urgently help as this is for work!

Here is the link:

 

https://new.express.adobe.com/id/urn:aaid:sc:AP:44e39c44-698f-52af-9079-15c742c820e4?invite=true&pro...

 

Thanks

Bug Unresolved
TOPICS
Exporting and Sharing , Performance , Quick Actions

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3 Comments
Adobe Employee ,
Jan 15, 2025 Jan 15, 2025

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Hi 

@michelle_0847

,

Welcome to the community! I would like to inform you that I was able to reproduce the issue and escalate it to our product team. Once I hear anything from them, I will keep you posted.

 

Regards,

Tarun

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Adobe Employee ,
Jan 22, 2025 Jan 22, 2025

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@michelle_0847 I just requested access to the file so we can debug further. A couple additional questions: 
1. How are you creating the template? 
2. Is the Lock: Allow replace setting being unlocked automatically or is the issue that other users are able to unlock? 

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New Here ,
Jan 22, 2025 Jan 22, 2025

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Hi there

Answers to your questions:


1. How are you creating the template?
By copying and changing the name of the artwork. Here is a link to all artwork templates saved that our marketing team use:
https://new.express.adobe.com/your-stuff/projects/urn:aaid:sc:AP:89d7d3f2-7964-43a5-b989-62482d0b6e1...
2. Is the Lock: Allow replace setting being unlocked automatically or is the issue that other users are able to unlock?
It unlocks automatically for me and those that have access to the artwork via share.

Thank you

Michelle Stanyon
Direct Marketing Specialist
{Mod Note: Personal information removed by Moderator}

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