video download stuck at 20% with message gathering data

[Media339725682tey]

unable to download adobe express file.

have tried multiple browsers, different computers, different networks smaller file sizes seem to work, this one is around 4gbs.

[Abhi.G @ ADBE]

Hi @Media339725682tey 

Could you please check my previous post here: https://community.adobe.com/t5/adobe-express-discussions/can-t-download-video-project-in-adobe-expre...

Feel free to follow up with a private message as suggested in that post.

Thanks

Abhi G

[Media339725682tey]

also tried lower resolution, same error.