Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

We're working on your file error

New Here ,
Jul 02, 2024 Jul 02, 2024
I can't download my file - I keep getting the above error.
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing
75
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Adobe Employee ,
Jul 18, 2024 Jul 18, 2024
LATEST

Hi @Freya35595486bm86, This shouldn’t be happening. Please let us know the project you’re working on and the file type you’re trying to download. Here are some steps that might help:

  • Try a different browser
  • Clear your browser’s cache and cookies
  • Ensure you have a stable internet connection; if not, try switching to another one

Sometimes, these steps can resolve issues with the Adobe Express Web App.

Translate
Report