When downloading as a PDF, it randomly changes one element's text from lowercase to all caps.

[anna_5861]

It is not dynamic/curved text. Just regular text that appears lowercase when in the design window, but changes to all caps in the downloaded PDF.

I had previously downloaded the same document and it was fine. Only upon changing one thing (not even a change to the bugged element) did it start doing this.

I have already tried:

1. Clearing cache history.

2. Switching browsers. It happens in both Edge and Chrome.

3. Retyping the text, changing the  font and size. It still happens

4. Grouping it with another element. This caused it to then happen to the element i grouped it with.

5. Downloading as both PDF standard and PDF print, and both RGB and CMYK

6. Duplicating the page and downloading it as a new page.

7. Converting the document to a template and trying again.

Nothing worked.

I eventually downloaded as a PNG and converted to PDF but this is not a real solution.

[Amitej S]

Hi @anna_5861, Welcome to our Adobe Express community! Thanks for reaching out!

This shouldn't be happening! Can you please share the fonts used in the project? Also, can you test if this happens with other projects too, using the same/different font? Additionally, please share a screen recording of the editor window with the correct text format, as well as the PDF export with the incorrect text format.

It'd be great if you could provide the project URL to us so we can test it on our end. You can do so via our community DM, as the project link is not publicly available on the community.

Please let us know and share your observations!

Best!

[dana_1673]

Did you ever find a resolution to this issue? I am dealing with the same thing!

[Amitej S]

Hi @dana_1673, thanks for posting here. If it is not dynamic/curved text, can you please share the details mentioned in the above response? It'll help us investigate this. 

[Josie33910829lt2i]

Hi @Amitej S, I am having this issue too. I sent you a DM with a screen recording and a link to my project.

[Amitej S]

Hi @Josie33910829lt2i, thanks for sharing all the required details. Our team worked on resolving the issue. It should work fine now. Please check and confirm here.

Best!