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1

Where is all my files gone?

Community Beginner ,
Aug 22, 2023 Aug 22, 2023
I had hundreds of video files and they are no longer in my account
Bug Unresolved
TOPICS
Video
98
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correct answers 1 Correct answer

Adobe Employee , Aug 22, 2023 Aug 22, 2023

Hi @Sarah244217092lsr ,

 

We apologize for your experience; you cannot find your saved files. Please contact customer support so we can help you find your files. https://helpx.adobe.com/support.html?rghtup=autoOpen

 

I hope this helps you.

 

Thanks,

Neelam

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2 Comments
Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

Hi @Sarah244217092lsr ,

 

We apologize for your experience; you cannot find your saved files. Please contact customer support so we can help you find your files. https://helpx.adobe.com/support.html?rghtup=autoOpen

 

I hope this helps you.

 

Thanks,

Neelam

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Community Expert ,
Aug 22, 2023 Aug 22, 2023
LATEST

Hello, do mean you'are not able to see all your files on the new Adobe Express? 

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