No matter how many adjustments or extra space I leave around my assets from Illustrator, they always get slightly trimmed so the edge is always cut off. How can I fix this?
Welcome to the community! We're sorry to hear about this. Is it happening with all assets or with some specific assets? Would you mind sharing a screen recording of the issue and the asset which you're using to upload with us to investigate further?
I have successfully uploaded icons into our Brand Assets library before. BUT this time around no matter what I have tried the top and right few pixels seem to get cut off.
I would like these assets to be SVG or a vector asset, BUT once they upload to Express they are NO longer Vector (in Express) and I am unable to edit the colors or the stroke on the assets. Therefore, I found that my only option is to upload these product icons in different colors.
Another note is that I have tried different formats like PNG or Illustrator AI, BUT I find that quality is best with the SVG uploads.
Could you please help me with this?.
Please let me know if you have any questions. Thanks and have a great day.
*BHAVNITA VERMA**MARKETING * *LEAD BRAND AND WEB DESIGNER * [removed by moderator for privacy]
Thank you for sharing the video, that is very helpful. I want to report the issue to our developers but also wondered if it would be possible to get one of your AI or SVG files with the issue to recreate the issue?
Attached are two versions of the same icon in AI and SVG format, that I had issue with the top and the side getting cut off. Please note: the icons are in white because I need white icons for a particular design.
Also, I found that once I submitted the original post of the images getting trimmed I found that ALL the icons I had uploaded successfully in the past were also appearing trimmed on the top and the side.
Ideally I was hoping to have vector icons available for our entire team in the Assets folder in our Brand Library BUT the icons are unfortunately NOT vector once they are in Express, BUT remain vector when the library assets are used in other Adobe software like Illustrator. Is this something that they can help with.
Please let me know if you have any questions or if there is anything else I can help with. Thanks and have a great day.
*BHAVNITA VERMA**MARKETING * *LEAD BRAND AND WEB DESIGNER * [removed by moderator]
Hi Dave, Unfortunately, I don't think it is the email that is the issue, it just won't let me attach a AI or SVG file here in the community area as well. I have uploaded the icon files into a Google drive folder. Here is the link - https://drive.google.com/drive/folders/1shzJu-xevjZqnSdBH1-STQnoINRAfxmH?usp=sharing. Hopefully, you will be able to download the icons from there. Please let me know if you have any questions or need anything else.
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