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Won't let me download my video

New Here ,
Jan 12, 2024 Jan 12, 2024

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It keeps saying there is an error and it won't download the video I've made. It doesn't go past 20%
Bug Unresolved
TOPICS
Desktop Web , Performance

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1 Comment
Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi @default34768997988776,

 

Thank you for your patience, and I'm sorry you're having trouble.

Just saw your post. While I haven't seen recent reports about this and haven't been able to replicate this, I'm here to help!

Please retest this. It may also help to check if you have cleared your browser cache/cookies yet. Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

 

Please let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn 

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