Hello Adobe Community Team,
I am writing to report a critical bug I've been consistently experiencing with the Adobe Express mobile application. The app completely freezes and becomes
unresponsive when I try to access certain sections from the home screen.
Problem Description:
Whenever I tap on any of the options under the "Quick editing tools" section (like 'Remove background', 'Animate characters', etc.) or any of my projects in the "Recent files" section, the application hangs indefinitely. The only way to recover is to force-quit the app and relaunch it. The main navigation and other parts of the home screen seem to work fine, but these two specific sections are unusable for me at the moment.
I have recorded a screen video demonstrating this exact behavior, which I can provide upon request.
Steps to Reproduce:
- Launch the Adobe Express app on an iPhone running iOS 26 Developer Beta.
- On the home screen, scroll down to the "Quick editing tools" section.
- Tap on any tool (e.g., "Remove background").
- Actual Result: The app freezes.
- Force-quit and relaunch the app.
- On the home screen, scroll down to the "Recent files" section.
- Tap on any recent project.
- Actual Result: The app freezes again.
Expected Result:
The app should open the selected tool or project file without freezing.
My System & App Details:
Application: Adobe Express Mobile
App Version: 28.1.0
Device: iPhone 15 Pro Max
Operating System: iOS 26 Developer Beta
I understand that using a developer beta version of an OS can cause instability. However, I wanted to report this issue so the engineering team is aware of it and can hopefully address it in a future update, as it may affect other beta testers and eventually the public release.
Thank you for your time and assistance. I look forward to a resolution.
Best regards,
Berkay
ala.berkay1@gmail.com
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