4:3 MP4 converted to GIF ends up having black border on left, right, and bottom

[Davis28603746rqd0]

Does anyone know how to fix this? The originaly mp4 uploaded does not have the border. Then when it's converted and downloaded as a GIF is has the weird border on it rather than the video being full size.

[Lyn_D]

Hi @Davis28603746rqd0,

Thank you for reaching out, and we're sorry you're having trouble converting mp4 to GIF.

Could you kindly share a walkthrough video of the steps you're taking and the mp4 you're using?

We're always here to help and look forward to hearing from you.

Many thanks,

~Lyn 🙂