Adobe express animate creation audio issues

Report · Mar 11, 2025

Hi everyone,

I'm using the adobe express free animation maker with audio upload from my laptop. Previously I had an error with the audio (internal_server_error) after I converted the original audio to mp3, I could download the animation and audio without a problem.

Now I have an issue with the audio not being fully uploaded/converted as it stops mid sentence.

I tried multiple times with different audio sources but either I receive an error (internal_server_error) or it is not fully generated.

Note that the audio size is within the allowed properties.

Report · Mar 11, 2025

Hi

@RSF_bg

Welcome to the community! We're sorry to hear about the difficulties. Is it possible for you to share the screen recording of the issue? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Let us know if that helps.

Regards,

Tarun