Adobe Express App - Background Removal Feature via Quick Actions

[Dynamic_loyalty15B9]

Hello, I have a Samsung Galaxy S22 Ultra; since the launch of Adobe Express (mobile app) and it's Background Removal feature in the Quick Actions it always freezes on me, saying "Something went wrong - Please try again. I have reinstalled the app and cleared the cache many times to try and resolve this with no luck. Please help, this feature is super handy.

[Myra Ferguson]

Here are some troubleshooting recommendations for Image Quick Actions that you could check:

• FAQ | Quick actions - Troubleshooting Image Quick Actions

[Dynamic_loyalty15B9]

Still unresolved.

*Matt Lazz* (Lazzarotto)

[Contact information removed by Moderator]

[Amitej S]

Hi @Dynamic_loyalty15B9, Would you mind sharing a screen recording of the workflow and the error generated in the process? It would help us investigate better.

Also, ensure the mobile OS and the App are updated to the latest version.

Best,

Amitej

[Dynamic_loyalty15B9]

Here you go. Screen recording attached.