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Adobe Express App - Background Removal Feature via Quick Actions

Community Beginner ,
Dec 30, 2022 Dec 30, 2022

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Hello, I have a Samsung Galaxy S22 Ultra; since the launch of Adobe Express (mobile app) and it's Background Removal feature in the Quick Actions it always freezes on me, saying "Something went wrong - Please try again. I have reinstalled the app and cleared the cache many times to try and resolve this with no luck. Please help, this feature is super handy.

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Android , Crash or freeze , Creative , Problem or error

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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Here are some troubleshooting recommendations for Image Quick Actions that you could check:

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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Still unresolved.

*Matt Lazz* (Lazzarotto)

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi @williaml62029748, Would you mind sharing a screen recording of the workflow and the error generated in the process? It would help us investigate better.

Also, ensure the mobile OS and the App are updated to the latest version.

 

Best,

Amitej

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Community Beginner ,
Jan 31, 2023 Jan 31, 2023

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Here you go. Screen recording attached.

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