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Adobe Express Creative Cloud disappearing assets

Explorer ,
Dec 11, 2023 Dec 11, 2023

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Okay, you guys REALLY need to identify assets better. First, if there is a chance that a Creative Cloud member MIGHT not have access to an asset in the future, that would be good to know.

 

SECOND, if I go back to a old project and get an alert telling me an asset isn't available, how about telling me which one?

 

I get a cryptic string of numbers and I assumed it was the video background. I deleted it and replaced it and I still have the issue. No clue which asset is bad.

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Scheduler , Social Media , Subscription

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Community Beginner ,
Dec 11, 2023 Dec 11, 2023

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Okay, you guys REALLY need to identify assets better. First, if there is a chance that a Creative Cloud member MIGHT not have access to an asset in the future, that would be good to know. SECOND, if I go back to a old project and get an alert telling me an asset isn't available, how about telling me which one? I get a cryptic string of umbers and I assumed it was the video background. I deleted it and replaced it and I still have the issue. no clue which asset is bad.

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hi @default32675930bmx8it,

 

Thank you for reaching out. You can find the expired asset by searching for the asset ID.

You'll have to click on the asset to find an asset ID. On the left panel, you'll see an information sign "i" Once you click on it, you can check if the ID matches the one on your error message: #462873273.

 

Here is an example:

 

O Bac 
Image 
Resize 
Theme 
x 
Coloured pencil Sketch Of stag 
By: Layerform 
Source: Adobe Stock 
Asset ID#: 6102975T 
Adobe Stock licenses and usage terms 
kground color 
Align 
Page 1 / 1 - Add title 
Generative fi

 

I hope this helps. We're here to help, so please feel free to reach out if you have further issues.

 

^Lyn

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Explorer ,
Mar 02, 2024 Mar 02, 2024

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Hi, I apprciate you getting back to me on this, I really do.

 

That said, the solution only helps a tiny bit. First, I have to close the error dialogue and I cannnot copy the asset ID from the dialogue. I have to write it down. Second, if the asset happens to be audio, I get bad info selecting the track and clickig the "i" gives me info for the video and NOT the audio.

 

The way this should work is we should get the name of the asset that is causing the issue. (or even better, a otificatio when we use it that it i oly licensed for "x" number of months.)

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