Adobe Express Did Not Notify Me Of Post

[Ariana_Jo]

Hi, all. i have posts scheduled today that I needed to be oush notified to post. I have the app and logged in, but 9 AM came around and no notification from the app. There is nothing that says "Scheduler" in the app. I had to make a Google Calendar alert and re-download the asset to be able to post on time. I never had this issue with Content Cal and need to be able to post to complete my job. I have all notifications on, so please advis

[Lyn_D]

Hi @Ariana_Jo,

Thank you for reaching out, and we're sorry you're having difficulties with the Notifications on the Scheduler.

Do you mind sharing a bit more information on this? E.g., Is this happening on all social media handles or only on one?, also what type of post was it (Story, video, image, carousel, etc.) Format of file etc.

Kindly also include a walkthrough video and a copy of the file you're trying to post.

You may also want to clear the browser's cache and cookies.

You may also try using a different browser or accessing it in incognito or private mode to see if that helps.

If the above steps don't help, try resetting your browser, rest your Scheduler, and let us know the outcome.

We're here to help and looking forward to hearing from you.

Many thanks,

Lyn

[Ariana_Jo]

Hi Lyn_D – 

I deleted the app and redownloaded it on iOS 16.3.1. On Saturday, I scheduled a post for Monday, March 20 at 9 AM ES (today) on Google Chrome. This time, I did receive a push notifcation at 9 AM EST but when I pressed the push alert, I was promtped to the home screen of the app (see attaached). Something seems to not be linking even though the site says it's scheduled and then the app doesn't do anything.

[Ariana_Jo]

Hello again. Once again, the app notified me but when I clicked the notification, nothing happened. Please advise as the scheduler is not working as intended. Thank you

[Lyn_D]

Hi @Ariana_Jo,

Thank you for your reply and for being patient.

Our engineers have advised that when the Instagram account is a creator/personal profile, or if the post doesn't meet Instagram's API media requirements, the post will need to be manually published via the Adobe express app, which will be reflected in the post modal as a red bell icon.

Due to how Instagram's API works, not all posts can be automatically published from the Adobe express web app. E.g. some posts, such as Instagram Stories, will need to be published via the mobile app.

I have included screenshots below to illustrate this behavior to assist you further.

I hope this has helped answer your question. If it did, kindly don't forget to "Like" and mark the response as the "Correct Answer" to help other community members who might stumble across the same issue locate the solution faster. 

We appreciate your contributions to the Adobe Express community and are always here to help.

Many thanks,

~Lyn

[Ariana_Jo]

Hello, I believe there is confusion. I am saying I have the app. I scheduled in browser and saw that I needed the app. I set it up multiple times because the first time, I received no notifcation at all. Every time afterwards, I receive notifcation on mobile. Then, when I click the notifcation, nothing happens. The manual post does not work. Please advise 

[Frida B]

Hi! I have the same problem. Have been using ContentCal before and am now starting to use Adobe Express Schedule instead. Downloaded the Adobe Express app to be able to easily publish content that cannot be auto-published.

However, I cannot find any tab or sheduling function at all in the app. Is there one...? Got a push notification for posting an Instagram story that I scheduled from my computer, but when I clicked on the push notification on my phone, I simply was taken to the start page in the app. I have tried over and over again, same result, sadly. 

I had to e-mail the content to myself in order to manage to post the content. Very frustrating coming from ContentCal when this workerd seamlessly. Hope you can give us an answer to why this happens and solve the problem quickly! 

/ Frida 

[Andy Lambert]

Hi @Lyn_D , Andy here from the Content Scheduler team - we do seem to have an issue here. Have we created a bug report for this already? 

[Lyn_D]

 @Andy Lambert, we require more information to log this.

Hi  @Ariana_Jo @Frida B,

I apologize for the delay in my response, and I want to thank you for your patience and for providing me with an update.

Kindly share a walk-through video of all the steps you take showcasing the error and details of the device model, name, OS version of the device, and Adobe Express App version for our engineering team to investigate this further.

We're here to help and look forward to hearing from you.

Many thanks,

~Lyn 🙂

[Frida B]

Hi! I cannot upload a screen recodring here of our company due to privacy reasons, sorry. But with this info down below, your dev team should be able to re-create the problem 🙂

I use an iPhone 11 with IOS 16.4 and the lastest version of your app: 11.14.0. 

1. I schedule the content in Adobe Express Schedule

2. I get the push notification on my phone and click on the notification

3. I come straight into the start page of the app, and never see any info on the content I'm supposed to post

Am I only supposed to see content synked via "schedule" when I get a push notification? Becuase I cannot see any tab or part of the app where I can get an overview of my scheduled content. 

Thanks 🙂

[Ariana_Jo]

Hello, similiar to Frida I am on IOS 16.4 and using app version 11.14. Frida's outline is accurate to my experience as well

[Ariana_Jo]

Hi all, has there been any progress here?

[Ariana_Jo]

Hi all, please see the process from receiving the notifcation to opening the app. As you can see, I'm not prompted to anything once I open the app.

[Andy Lambert]

Hi @Lyn_D ,  we've created a bug report for this so we can dive into this issue further.  https://jira.corp.adobe.com/projects/SCHEDULE/issues/SCHEDULE-701

[Lyn_D]

Hi @Andy Lambert,

Thank you for the update.

Lyn

[Ariana_Jo]

hi all, it's been almost two months here. Any insight?

[Lyn_D]

Hi @Ariana_Jo,

This was fixed and resolved in march. Are you still experiencing issues?

Lyn

[Ariana_Jo]

Thank you. Are there different steps we need to take or should I re-download the app?

Ariana Joharjian
Assistant Manager, Digital Content
t: (212) 265-2777
magnoliabakery.com
NOTICE: This communication may contain privileged or other confidential information. If you have received it in error, please advise the sender by reply email and immediately delete the message and any attachments without copying or disclosing the contents. Thank you.

[Lyn_D]

Hi @Ariana_Jo,

Update your iPhone to the latest v16.5 and the Adobe Express app to v11.16.1 if you haven't already, retest, and let me know if you're still experiencing any issues.

Lyn

[Frida B]

Hi! I'm still experiencing the same issues and do not get publishing via the app to work. I updated the app, but no change, sadly. 

[Lyn_D]

Hi @Frida B,  Thanks for letting me know. I'll pass this on to the engineering team.

[Jyothsna1713467316qk]

Hello @Frida B  Will it be possible to share the video recording of the issue so that we can investigate it further 

Thank you 

[Lyn_D]

@Frida B & @Ariana_Jo, a new update is live. Please update your Adobe Express App to iOS 11.17.0, retest, and kindly provide me feedback.

I'm looking forward to hearing from you.

[Frida B]

Hi! I updated the app, and got the push notification, but still just end up on the start page of the app (or where I was last) when clicking the push notification. Any tips?