Adobe Express erasing all progress through a forced refresh

[tdkmagig]

Hi there,just testing Adobe Express (installed as a Chromium WebApp) on Mac OS 12.6 M1.

When using a template, after a few modifications it says "this file has been modified elsewhere and you need to refresh" which basically erases everything and I am back to black page.

Anyone having the same issue?

Thanks,

P.S. I made sure Adobe Express is not open in another tab.

P.P.S. attached the (German) error message

[Lyn_D]

Hi @tdkmagig,

Thank you for getting in touch.

Have you tried clearing the cache/cookies of the browser? You can also try working on a different browser or accessing your browser in an incognito/private mode and see if this makes a difference.

Kindly let us know if this post has helped you by clicking on Like and Correct Answer. 

Many Thanks,

~Lyn 🙂

[tdkmagig]

Using a new browser (switched to Firefox in this case) did the trick.

Thanks

[Lyn_D · Accepted solution]

Hi @tdkmagig,

Thank you for confirming that this has worked for you.

We're always here to help should you encounter any more issues.

P.s. Kindly don't forget to click on Like and Correct Answer. 

Many thanks,

~Lyn 🙂