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Adobe Express - error "something went wrong"

New Here ,
Sep 16, 2023 Sep 16, 2023

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Hello,

 

I contact you as I try to access Adobe Express. After I log in, I receive the error message "We've encountered a problem. Try refreshing the page or return back to home". Please note a couple of weeks ago I've been able to access the tool and successfully made some designs.

 

I tried on Edge and Chrome, in normal and private mode. Not successful.

 

Any idea what I need to do to unlock this situation? 

 

Thank you!

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New Here ,
Sep 17, 2023 Sep 17, 2023

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Problem solved, firewall on the router was too restrictive. 

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New Here ,
Sep 21, 2023 Sep 21, 2023

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how did you solve it?

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Community Expert ,
Nov 09, 2023 Nov 09, 2023

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Hi @Alaskan269751028i77 ,

 

Check out this link for Firefly firewall settings: https://www.adobe.com/content/dam/cc/en/trust-center/ungated/whitepapers/creative-cloud/adobe-firefl...

 

Let us know if it helps

mj

iMSD

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New Here ,
Nov 16, 2023 Nov 16, 2023

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how to set the firewall? what do I need to do.

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Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

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Hi @Pierre32327149axz2 

 

Glad to hear you were able to get it sorted

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