Adobe Express - error "something went wrong"

[Pierre32327149axz2]

Hello,

I contact you as I try to access Adobe Express. After I log in, I receive the error message "We've encountered a problem. Try refreshing the page or return back to home". Please note a couple of weeks ago I've been able to access the tool and successfully made some designs.

I tried on Edge and Chrome, in normal and private mode. Not successful.

Any idea what I need to do to unlock this situation? 

Thank you!

[Pierre32327149axz2]

Problem solved, firewall on the router was too restrictive. 

[Alaskan269751028i77]

how did you solve it?

[David__B]

Hi @Pierre32327149axz2 

Glad to hear you were able to get it sorted