Adobe Express - error "something went wrong"

[Pierre32327149axz2]

Hello,

I contact you as I try to access Adobe Express. After I log in, I receive the error message "We've encountered a problem. Try refreshing the page or return back to home". Please note a couple of weeks ago I've been able to access the tool and successfully made some designs.

I tried on Edge and Chrome, in normal and private mode. Not successful.

Any idea what I need to do to unlock this situation? 

Thank you!

[Pierre32327149axz2]

Problem solved, firewall on the router was too restrictive. 

[Alaskan269751028i77]

how did you solve it?

[@mj]

Hi @Alaskan269751028i77 ,

Check out this link for Firefly firewall settings: https://www.adobe.com/content/dam/cc/en/trust-center/ungated/whitepapers/creative-cloud/adobe-firefl...

Let us know if it helps

mj

iMSD

[PluviophileMico]

how to set the firewall? what do I need to do.

[David__B]

Hi @Pierre32327149axz2 

Glad to hear you were able to get it sorted