Adobe Express Instagram Posts: I don't receive notifications

[dannyg29345187]

Hello there,

I want to use Adobe Express for my Instagram post planning and publishing. I would like to use the notification function instead of auto posting, but I don't receive any notifications. 

I already checked all my settings on my iPhone regarding push notifications and everything looks good, but it's still not working.

Can you help me out with this?

Thank you very much in advance for your help,

Christina 

[Manmeet2016]

Hi @dannyg29345187 

We are here to help, so do not worry. When you cannot see notifications on your mobile device (iPhone in particular) - we recommend enabling all of the permissions for the Adobe Express app. You can do so by going to Settings, clicking on the Adobe Express app, and ensuring that all notifications are enabled. If you have all this done already and still have the issue, then reinstall the app and check if there are no pending updates on iOS from your side. Just check these and write us back with any observations. 

Thanks

Manmeet

[Dr.Bhopal]

Having the same issue here, was working fine prior to Apple automatically partially-deleting the app (a part of a recent iOS update where seldomly used apps are offloaded from the iphone to free up space and then can be reinstalled from the cloud when needed)

Now we do not get notification from adobe to post. have ensured all permissions are correct and have reinstalled the app.

Any help would be much appreciated!

[Danilo27279936yqvx]

It's the same for me. In my iPhone settings I don't hace the poddibility to permit notifications. 

 

[Farmstead27851496e68g]

Hi I am Having the same issue. Is there any update to this?

[Manmeet2016]

Hi @Farmstead27851496e68g, @Danilo27279936yqvx, @Dr.Bhopal, thanks for your patience. Would you mind checking if you have updated your phone and app to the latest version? We have seen that the issue was resolved by the latest update. Kindly check and let us know if this helps. Thanks ^Mk 

[Jessica28110617tvf4]

I am also still having the issue. My phone and the app are updated 

[Eric28677826vxmr]

Hi, I am also still having the same issue, despite my iPhone and the Adobe Express app being totally up to date. 

[bianka_]

Same issues here! 

[defaultrignovqx9m1o]

I also am having the same issue!

[Carolyn26126445nr2c]

same issue here!  any updates on this?

[andrem41253544]

Same issue, phone and app updated. Whats the hold up Adobe seriously, we're paying for this product

[Arslan29987137rskv]

hi, thanks for your information it was very helpful for me. but i face some issue like an update and whats the hold on adobe actually. if i see update information then it was very helpful for me.

thanks