adobe express k12 classroom missing features

[John310417747zrl]

I have been using my adobe education account for months, but now that you have changed things, some features are gone.  Why can't educators have custom fonts or ai image creation.  That seems like stuff students would love.  Are these features coming.  During the summer I played with the other version, and I could upload custom fonts, now no.

thanks

[kglad]

contact your admin.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[John310417747zrl]

Are you saying my IT Admin? Unlocks those features?

[kglad]

your adobe plan administrator, yes - that's the place to start.

[John310417747zrl]

Okay, I will reach out to whoever that is tomorrow at my school and have them do that.

[kglad]

keep this thread updated.

[John310417747zrl]

my adobe admin at school said he added it but I still dont see it showing up.  I want to be able to use text to image and upload custom fonts.  He said both are added, but not seeing it.  He thought it may take time to update?

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[John310417747zrl]

i am running it in my browswer not a stand alone app.  Should I use an app instead?

[kglad]

try a different browser, then.

[Nancy OShea]

[Moderator moved from Creative Cloud Services to Adobe Express.]

Right.  Adobe Express is online browser-based apps & services. 

To see changes, clear your browser's cookies & cached data from Tools.

Also log-out of Adobe Express and log-in again.

Hope that helps.

[John310417747zrl]

The problem with the AI image is taking care of the text image. However, fonts have to be Uploaded via are Admin at school.