Adobe Express: Library not found

[_andWebb]

As of today, one of my shared libraries no longer appears inside Adobe Express. I have tried refreshing browser window, deleting cookie cache, a different browser - all with the same results. I am able to see the library in my Adobe account overview but NOT inside Adobe Express.

The library is not new - it has existed for over 18 months and until yesterday was working just fine.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[mahmoud_5524]

Hi @_andWebb,

It sounds frustrating to lose access to your library, especially when it was working fine until yesterday. Here are a few things you can try to get it back in Adobe Express:

1. Check if the Library is Still Shared Properly

• Open your Adobe Creative Cloud Libraries here: :link: Adobe Libraries

• If it's a shared library, confirm with the owner that your access hasn’t been removed.

• If you’re the owner, try re-sharing it: :link: How to Share Libraries.

2. Refresh Your Session

• Sign out of Adobe Express: :link: Adobe Express Logout

• Also sign out of your Adobe Account completely: :link: Adobe Account

• Clear your browser's cache and cookies: :link: Guide to Clear Cache

• Sign back in and check if the library appears again.

3. Try a Different Browser or Incognito Mode

• Open Adobe Express in an incognito/private window: :link: How to Use Incognito Mode

• If that doesn’t work, test it in another browser: :link: Download Chrome | :link: Download Firefox

4. Check Adobe's Server Status

• Sometimes, Adobe services experience temporary issues. You can check the current status here: :link: Adobe Status

If you’ve tried all of the above and the library still isn’t showing up in Adobe Express, let me know:
:white_heavy_check_mark: The exact name of the missing library
:white_heavy_check_mark: Whether you can still see it in your Creative Cloud Libraries
:white_heavy_check_mark: A screenshot showing the issue

This will help escalate it to the right team faster. Let me know how it goes!

Best regards,

^MM

[_andWebb]

Thank you.
All suggestions have been tried. Library still not visible in Adobe Express.
Specific answers to questions:
The exact name of the missing library: Crowe Global - Digital Toolkit v1
Whether you can still see it in your Creative Cloud Libraries - yes, I can still see it in Adobe Creative Cloud Libraries.
A screenshot showing the issue: attached




_
{Mod Note- Personal information has been removed by the Moderator}

[_andWebb]

Thank you. None of these recommendations have solved the issue.

CW

[Tarun Saini]

Hi 

@_andWebb

,

We're sorry to hear about that. Please ensure you're signed in to the correct profile-https://adobe.ly/44eMnVg

Let us know if that helps.

Regards,

Tarun

[_andWebb]

No. This does not help unfortunately. I am signed into the correct profile - all but three of my other libraries are visible and usable.

Hi 

@_andWebb

,

We're sorry to hear about that. Please ensure you're signed in to the correct profile-https://adobe.ly/44eMnVg

Let us know if that helps.

Regards,

Tarun

By @Tarun Saini

[Tarun Saini]

Thanks for trying 

@_andWebb

,

I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/424kHzK

Let us know if that helps.

Regards,

Tarun