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Adobe Express moves text in downloaded file

New Here ,
Apr 16, 2023 Apr 16, 2023

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When creating a project, in the browser evertyhing looks fine.

In the downloaded file (png, jpg,...) the text is not in the right place, has been moved.

frustrating, can't find what causes this

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Adobe Employee ,
Apr 17, 2023 Apr 17, 2023

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Hi @Dante,

 

Welcome to the Adobe Express Community!!

Are you having such issues with just one project, or is this happening with all projects you create? 

Did you try working after cleaning the cache/cookies of the browser or on incognito/private browsing mode? If not, you can try doing that.

 

Also, you can try working on the mobile app and check whether the project's exports are the same as in the editor view. 

 

Let us know about your observations.

 

Best,

Amitej

 

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New Here ,
May 21, 2023 May 21, 2023

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I'm having this issue with multiple projects and on all platforms. In browser and in app. 
Cleaned cache and refreshed browser. Tried different browsers. 

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Community Beginner ,
May 21, 2023 May 21, 2023

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Temporarily disable any firewall or antivirus software you have running, as they may be blocking certain functionalities required by the platforms or apps.

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New Here ,
Jun 07, 2023 Jun 07, 2023

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I'm on Mac 😉 

No anti-virus, no firewall. 
this issue persists on all platforms (iOS, macOS, etc.)

Can't fix this, therefore I'll have to cancel my subscription. Too bad. 

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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Hey @Dante,

We understand your frustration and would like to help you with this issue. However, when I tried replicating the same on a Mac device, it worked fine. Would it be possible for you to share a screenshot or a screen recording of the issue with the project in the design window & the downloaded project?

 

Thanks!

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