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Adobe Express not showing most recent photos on the phone app?

New Here ,
Oct 18, 2022 Oct 18, 2022

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Hi, 

I don't know if anyone else has had this issue but using the phone app when i go to use a photo from my phone - the photos its got access to seem to be weeks old and its not showing my most recent ones. Is there a setting somewhere I need to change or update? Oh and I'm using an apple iPhone 14 pro on the latest software. 

Many thanks 

Amelia

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How to , Import and share , iOS

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Hi @AmeliaJane1980 ,

 

Thank you for reaching out.

 

Go to your iPhone settings and type into the search bar Adobe Express, click on the Adobe Express App in your settings, go to photos then select All photos, restart your phone, and re-test.

 

Kindly let us know if this post has helped you by clicking on 👍Like and Correct Answer.

 

Many Thanks,

~Lyn

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New Here ,
Oct 25, 2022 Oct 25, 2022

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didn't work for me

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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Hi @DJMadMel ,

 

If the steps above didn't work for you, try to delete and reinstall the Adobe Express App.

When you add pictures for the first time you'll get a popup stating that: "Adobe Express" Would like to Access Your Photos, click on: Allow Access to All Photos.

 

Let us know if this worked for you. 🙂

 

Best,

Lyn

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