Adobe Express Page wont publish or create link

[elfredak65057755]

I have created a new page on Adobe Express, however when I try and publish the page / create a link I am just getting an empty box. This is quite frustrating. I feel like this services worked much better when it was adobe spark. Can somebody please help as I need to get this page out asap. Thanks 

[Alexandre Becquet]

Hello, we will try to help you on this point. Could you try to duplicate your project and try to share again to see if the link is made?

Thanks

[elfredak65057755]

Hi Alexandre, thank for your response. I have done this and it still hasnt worked. 

[Alexandre Becquet]

ok, let me check if i find a better answer.
Known issues for Adobe Express : https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html

[donavan_6468]

I have this same issue. Cannot publish get an error everytime. No pictures only text being used. Have copied and even recreated from scratch. I have and assignment for school that is done and I have to share my published url with my prof! Please help!

[Tarun Saini]

Hi 

@donavan_6468

,

Welcome to the community! We're sorry to hear about this. Is it possible for you to share the screenshot of the error you're getting? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

Let us know if that helps.

Regards,

Tarun

[Melankaya]

Did anything ever work? Shared this link with several clients with the promise to update the link overtime and it won't allow me too.

[studentuserC]

Hi melajuana,

The answer was posted by another user below. The solution is to delete all of the photos that have an "i" in the lower right corner. If you have a lot of photos, it will take a while but that is how I was able to get my site to finally "publish to web".  All of my photos came from Adobe Stock so I don't know why they allow us to use them if we can't publish them to web. 

Good Luck!

[Breanna343805663kgq]

Our issue was that the image couldn't be used. So if you click on an image and there is an "i" icon in a circle then that picture needs to be changed. Once all of my students fixed their pictures with that icon they were able to publish! 

[Alexandre Becquet]

Hello, it would be great if we can have a screenshot!

[deb38368502djd6]

I am trying to find how to share my animated slide show presentation and I can't figure out how to do it.  I was looking for the "i" on pics but don't even know where in my presentation to look.

can  you help?

deb

[Tarun Saini]

Hi 

@deb38368502djd6

Thanks for reaching out!  Are you referring to sharing a slide show presentation to collaborate with other folks?

Regards,

Tarun

[Breanna343805663kgq]

[studentuserC]

Thanks Breanna! I was having the same issue. I deleted ALL 15 of the images that had "i'" in the corner and was able to "Publish To Web" and get the link to share. 

I have no idea why Adobe doesn't just post an error message stating that. 

[Elena_H3846]

Hi, @Breanna343805663kgq & @studentuserC  / anybody who can help 🙂
Where would the "i" icon appear? I'm assuming, the express version looked pretty different back then but I'm not sure where it would pop up and I'm having a similar issue.

[Tarun Saini]

Hi @Elena_H3846,

If you have created a webpage, then go to 'Your stuff' open the webpage and on the right-hand side you'll see these option.

Regards,

Tarun