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Adobe Express Panel Not working

Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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In my Adobe Express, the left panel of options does not work ... click on any icon and the entire page freezes. I have an iMac M1 with Ventura 13.1.    I should not have this issue, especially when I have to go online to use the application, and since I pay for the full Adobe suite of products.

Please help!  

 

Copy of panel I'm discussing: NONE of these features are working!

Danielle

 

 

 

 

 

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correct answers 1 Correct answer

Adobe Employee , Mar 03, 2023 Mar 03, 2023

Hi @Danielle

Welcome to Adobe Express Community!!

 

You're right; as Adobe Express is a webapp, this doesn't seem to be a hardware-related issue as your device meets the minimum requirements.

However, I'd recommend you give it a shot after deleting your browser's cache/cookies. You can also see whether working on a different browser or private/incognito browsing mode makes any difference.

Moreover, make sure your internet connection is stable.

 

Let us know about your observations.

 

Best,

~Amit

...

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Community Beginner ,
Feb 21, 2023 Feb 21, 2023

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In my Adobe Express, the left panel of options does not work ... click on any icon and the entire page freezes. I have iMac M1 with Ventura 13.1.    I should not have this issue, especially when I have to go online to use the application, and since I pay for the full Adobe suite of products.

 

Please help!  

 

Copy of panel I'm discussing: NONE of these features are working!

Danielle

 

Screenshot 2023-02-16 at 7.39.37 PM.png

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
Mar 03, 2023 Mar 03, 2023

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Hi @Danielle

Welcome to Adobe Express Community!!

 

You're right; as Adobe Express is a webapp, this doesn't seem to be a hardware-related issue as your device meets the minimum requirements.

However, I'd recommend you give it a shot after deleting your browser's cache/cookies. You can also see whether working on a different browser or private/incognito browsing mode makes any difference.

Moreover, make sure your internet connection is stable.

 

Let us know about your observations.

 

Best,

~Amitej

 

 

 

 

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Community Beginner ,
Mar 10, 2023 Mar 10, 2023

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Changing to Chrome browser solved this issue. Thank you!

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Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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Not in my case !

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Community Beginner ,
Jun 06, 2023 Jun 06, 2023

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LATEST

How do I chage to Chrome Browser

 


By @Danielle284497427u71
quote

Changing to Chrome browser solved this issue. Thank you!


By @Danielle284497427u71

 

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