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Adobe Express Schedule to Facebook and Instagram (undefined)

Community Beginner ,
Aug 07, 2022 Aug 07, 2022

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When I try to connect Adobe Express Scheduler to Facebook business page and Instagram, the Scheduler allows me to connect to "page name (undefined)" because I do not have a physical business address. If I put in a location, then it shows as "page name (location)." How do I get the (words in parentheses) to go away?

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Hi there,

 

Thanks for writing to us.

 

Would you mind telling us if your Instagram account is a business or personal account? Also, could you please share a screenshot or screen recording of the workflow you used that resulted in this error?

It will help us investigate the issue better.

 

We're here to help; we just need a little more info.

 

Regards,

Amitej

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Community Beginner ,
Aug 14, 2022 Aug 14, 2022

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Thank you, Amitej. I'm using business accounts only.

 

This is the Express Scheduler connection page to Facebook:

taras11320786_0-1660502607541.png

And this is the Connections page in the Scheduler:

taras11320786_1-1660502828486.png

 

 

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Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

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Hi @taras11320786, Thanks for the screenshots.

Would you mind telling us if you added the 'Location' later on, or was it added since the scheduler was set up initially? 

Also, could you try Disconnecting all social media channels and setting them up again? Please ensure to fill in all the details initially. 

 

Let us know how it goes.

 

Regards,

Amitej

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Community Beginner ,
Aug 25, 2022 Aug 25, 2022

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Amitej ~ I added the "location" only after I saw (undefined) appear. Then took it out as I noted above in the initial post. And I disconnected all channels and set them up again several times before the first post.

 

Note: the preview of the scheduled post shows as "page name (undefined)" but when I post, "(undefined)" does not appear. So I suppose that glitch in Adobe Express doesn't carry through to Facebook or Instagram.

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