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Adobe Express - Security Issues

Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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This is just an FYI - I noticed this yesterday and sent a chat via support and it continues today. I am not sure my support request went through, so I am sending it again.

 

I have tried both FireFox and Chrome and both will not allow me to access the web app due to security certificate issues.

 

FireFox:

Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to express.adobe.com because this website requires a secure connection.

What can you do about it?

express.adobe.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

 

Chrome:

Access to express.adobe.com was denied

You don't have authorization to view this page.

HTTP ERROR 403
TOPICS
Bug , Performance , Problem or error

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correct answers 1 Correct answer

Adobe Employee , Aug 02, 2022 Aug 02, 2022

Hi @Elizabeth M Fischer,

 

Thanks for reaching out; this shouldn't be happening. Could you try after clearing the cache / cookies of the browsers you're working on? You may also try working on Incognito/private browser mode.

 

Also, please check if you have any VPN or protection software (antivirus, firewalls) installed on your device. These generally modify the internet connectivity to the services on PC devices. If you have such software on your PC, could you try using Adobe Express after disa

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Hi @Elizabeth M Fischer,

 

Thanks for reaching out; this shouldn't be happening. Could you try after clearing the cache / cookies of the browsers you're working on? You may also try working on Incognito/private browser mode.

 

Also, please check if you have any VPN or protection software (antivirus, firewalls) installed on your device. These generally modify the internet connectivity to the services on PC devices. If you have such software on your PC, could you try using Adobe Express after disabling them to check if that makes any difference?

 

Let us know how it goes. 

 

Regards,

Amitej

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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Clearing the cache did not solve the problem. I have to check with my company’s IT department before changing the security settings on my PC.


Sent from Mail<> for Windows

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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It is our VPN causing the issue. Thanks for the help.

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