Adobe Express Videos Crashing when exporting or publishing in both devices

[Marketing Cim25165670mwd5]

Title pretty much sums it up.

On PC:

Wherever I create videos I can't publish them or Adobe Express will shut down. I can, however, download them.

On Mobile (Android)

I can't publish or download them, the app shut down.

I'm working with good processors and graphic boards, so it's not the issue.

Guys, we're paying customers, please fix it.

[Lyn_D]

Hi @Marketing Cim25165670mwd5,

Thank you for reaching out.

Is this issue occurring on specific video formats?

Have you tried to update your Adobe Express software/app on both devices?

If the software/app is already updated, you can try to deinstall the Adobe Express software/app on both devices, restart both devices and reinstall the software/app and check if this resolves the issue.

If you've already tried the steps mentioned above kindly share with us the specifications of your PC/phone, the Adobe Express software/app version, the version of the operating system of your PC, a screen recording of the workflow and if possible one of the videos you're trying to publish.

We are looking forward to hearing from you with updated information.

Best,

~Lyn