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Adobe Express Videos Crashing when exporting or publishing in both devices

New Here ,
Oct 14, 2022 Oct 14, 2022

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Title pretty much sums it up.

 

On PC:

Wherever I create videos I can't publish them or Adobe Express will shut down. I can, however, download them.

 

On Mobile (Android)

I can't publish or download them, the app shut down.

 

I'm working with good processors and graphic boards, so it's not the issue.

Guys, we're paying customers, please fix it.

 

TOPICS
Android , Crash or freeze , Problem or error

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Adobe Employee ,
Oct 14, 2022 Oct 14, 2022

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LATEST

Hi @Marketing Cim25165670mwd5,

 

Thank you for reaching out.

 

Is this issue occurring on specific video formats?

Have you tried to update your Adobe Express software/app on both devices?

 

If the software/app is already updated, you can try to deinstall the Adobe Express software/app on both devices, restart both devices and reinstall the software/app and check if this resolves the issue.

 

If you've already tried the steps mentioned above kindly share with us the specifications of your PC/phone, the Adobe Express software/app version, the version of the operating system of your PC, a screen recording of the workflow and if possible one of the videos you're trying to publish.

 

We are looking forward to hearing from you with updated information.

 

Best,

~Lyn

 

 

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