Adobe Express Web not syncing to app

[PatriciaFern]

I am having the same issue. It's been this way for months. Whatever I create on the web on my laptop does NOT sync to the app on my phone. This is so frustrating.

1. I have the latest iOS on my phone
2. I have deleted and reinstalled the AE app on my phone
3. I have the latest AE app on my phone.

However, if I create a project on my phone, I see it on AE my laptop almost immediately.

I would like to create a project in AE on my laptop and see it in my phone app immediately. 

PLEASE HELP

[Lyn_D]

Hi @PatriciaFern,

Thanks for getting in touch, and we are sorry to hear you're having trouble with the sync.

The desktop version and the app won't sync instantly yet.

Most of the time, the desktop version or the app syncs after you save and close your project.

I hope that answers your question. If it does, kindly remember to "Vote"  and mark the response as the "Correct Answer" to help other community members with the same question locate the answer faster.

We appreciate your contributions to the Adobe Express community and are always here to help.

Many thanks,

~Lyn

[PatriciaFern]

That is not the issue. I have worked on 13 projects recently on the desktop, and none of them synced with my phone app. And I have closed the projects. 

You are incorrect about syncing immediately. When I create a project on my phone, it shows up immediately on the desktop even while I have the project opened on my phone.

But it never syncs the other way, I can not start a project on my desktop and have it sync to my phone.  As I have mentioned above I am still waiting on 13 projects to sync with my phone. It's incredibly frustrating.

[Lyn_D]

Hi @PatriciaFern,

I'm sorry you're still having trouble with this.

Kindly provide us with further information of:

Name and Model of the devices you are accessing Adobe Express with.

OS version of the devices.

Adobe Express's current version.

We're here to help and looking forward to hearing from you.

Many Thanks,

Lyn 

[christophera70514028]

Hey, i'm using Adobe Express for work. Since I already use and pay for Illustrator I thought I could try to replace Canva Pro with Adobe Express but Canva Pro is so much easier, has more modern assets and syncs across devices instantly - even the free version. I use the Adobe express app on my Windows PC and my iPhone 14, which is up to date running iOS 16.5.1 (c) as of 7.18.2023. I just downloaded both the Adobe apps, so those are current as well. 

I have tried saving the projects, exiting the projects, exiting the apps fully. Refreshing within the mobile app. uninstalling the mobile app and reinstalling it. I've tried waiting a few minutes. I've made sure that my mobile app has "sync over wifi only" on, as recommended by other pages. I've tried turning it off too because if that had actually worked, I wouldn't be here. 

The only thing that has worked was uninstalling the mobile app and reinstalling it. But that only worked once and what an unacceptable condition to get your up-to-date devices to sync. I've noticed that edits done on mobile seem to sync to desktop faster while desktop edits firmly refuse to sync in a predictable and timely manner. Clearly, consumers have been having this issue for months. It's an Adobe issue. In the amount of time it takes me to pull up and post this to a support comunity, I could have my graphics done in Canva and posted to social media already. 

[Mohammed Hamzaa5D42]

I am also having the exact same issue. The files from the web are not syncing to the phone. I have made sure it's up to date, uninstalled and reinstalled the app, restarted the phone. It is becoming a little frustrating now. I also have full access but certain times it says I don't have the correct plan to make changes to these files. Please can this be looked into ASAP as it is impacting my work heavily

[Lyn_D]

Hi  @Mohammed Hamzaa5D42,

Thank you for reaching out, and we are sorry you're having trouble syncing your projects.

Kindly provide us with further information of:

Name and Model of the devices you are accessing Adobe Express with.

OS version of the devices.

Adobe Express's current version.

We're here to help and looking forward to hearing from you.

Many Thanks,

Lyn 

[shari95417968]

I'm having the same issue. I pay for the full suite and use web version of Express on Mas OS Chrome, latest versions. The app on my ipad is the latest version also and none of the projects I've built online are in the app. This is very frustrating when trying to work remotely. The full suite and stock monthly subscriptions are expensive and I am not happy that its not working properly. Please fix this!!

[Tarun Saini]

Hi 

@shari95417968

Welcome to the community! I'd like to inform you that the newer version of Adobe Express is not yet available on the iPad. Our product team is working on this. We do not have the ETA on this, but once it is live we will let you know.

Regards,

Tarun