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Adobe Express - Website Version and Microsoft Store App are not working

Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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Hello there,

Both website Version and Microsoft Store App are not working for me. It works fine on my iPhone. 

Error: Something went wrong. 
We've encountered a problem. Try refreshing the page or return back to home.

I've tried clearing browser cache and Incognito mode. 
Screenshot:

NIJIN34809830bu87_0-1718303592104.png

 

 

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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This is strange indeed.  Are you able to get to https://new.express.adobe.com/ now? 

Looks like you are on Chrome, so this should work. 

 

--Anubhav

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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Hi @NIJIN GANGA 

 

Could you check this response: https://community.adobe.com/t5/adobe-express-bugs/we-ve-encountered-a-problem-try-refreshing-the-pag...

 

In particular, firewall settings seems to have played a role in some Windows users' experience (e.g., https://community.adobe.com/t5/adobe-express-bugs/we-ve-encountered-a-problem-try-refreshing-the-pag...) so it might be worth checking that (as a temporary measure).

 

Thanks,

Abhi G

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Community Beginner ,
Jun 15, 2024 Jun 15, 2024

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Thank you for your response Anubhav and Abhi,

It worked afer I restored Windows firewalls to default. 

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