Adobe expresse not working?

[Luis24524760vw0r]

Hello Comunity! Been trying to use it for two days and is not loading up. If it loads up its the home page and after that it freezes. Ive been using it on windows explorer and never had any issues. I tried using chrome but Im having the same problem. Anyone here has any ideas?

ok, it jus loaded up. But now all my projects are gone 😞   And yes I am logged in.

Thanks!

- Luis

[Henrik Heigl]

Hi,

just to check all possibilities can you try another Browser like Mozilla Firefox or google Chrome?! Sometimes some websites works better in the other browser. Hope that helps.

[LSotoiMages]

Seems like I was loging in with google and I was on a session with a different email. Thats why all my project were gone. Thank you!

[rjirik]

Did you ever find a fix for this?  I'm having the same problem on Chrome.  It only seems to be on my desktop, not my ipad.  

[LSotoiMages · Accepted solution]

So I fugured ou that I was using it with different emails. I was logging in with the wrong email. Thats why all my projects were gone. Make sure you log in with your adobe ID if you have multiple emails. The troubleshooting stopped and was not freezing anymore after a few minutes. This was a while ago. I have been using the platform today with no trouble. Good luck!

[Amitej S]

Hey @Luis24524760vw0r, @rjirik,

Welcome to the Adobe Express Community! 

I'd recommend you try after clearing the cache/cookies of your browser once. You can also try other browsers or their incognito/private browsing mode to check if that makes any difference. 

Let us know about your observations!

Best,

Amitej

[allia304705005kqb]

If you're encountering problems with Adobe Express, I recommend the following steps to troubleshoot the issue:

1. Check for updates: Ensure that you have the latest version of Adobe Express installed on your device. Sometimes, updating the software can resolve compatibility issues or bugs.

2. Restart the application: Close Adobe Express and relaunch it. A simple restart can often fix minor glitches.

3. Clear cache and temporary files: In some cases, accumulated cache or temporary files can cause issues with the application. Clearing these files may help resolve the problem. The steps for clearing cache may vary depending on your device and operating system.