Adobe taking money from my daughters account for Adobe Express membership

[Kle37151714c8vo]

I'm angry! My daughter is trying to put herself through Uni. She purchased an Adobe account years ago and barely used it so she called to have it cancelled. A year later they took out $800 and when she complained they said there's no record that she cancelled and stated it costs $40 to cancel...Im so angry! a year later they took out more money and $40 cancellation fee. She is struggling with her mental health and doing a science degree. She keeps calling and they keep taking money from her. My next stop is the newspapers, TV reporters and A Current Affair. GIVE HER BACK HER MONEY - ALL OF IT!

[kglad]

this is a user to user forum.  your daughter needs to cancel her subscription unless you have her adobe details (adobe id/password, credit card info, email and/or 2fa access), and impersonate her. ie, you can't cancel for her without more information, just like you can't cancel my subscription, or scammers, in general, can't cancel or threaten to cancel other user subscriptions.

here are details for whomever wants to cancel: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.