All of a sudden all of my projects in Adobe Express have disappeared. HELP

[talented_shape3350]

All project are gone. seemed to go missing during an update. Years worth of stuff. I checked everywhere in "my stuff". PLEASE HELP

[Tarun Saini]

Hi @talented_shape3350,

Thanks for reaching out! we're sorry to hear about this. Please ensure you are using the correct Adobe ID when signing in to your account. Also, make sure you are choosing the correct profile.

Check this article for more info- https://adobe.ly/46XPtNo 

Regards,

Tarun

[talented_shape3350]

I've tried everything.  I'm in the right account and only have 1 profile.  All projects were there 3 days ago. 

[mahmoud_5524]

Hi @talented_shape3350,

I’m really sorry your projects have disappeared – I understand how frustrating this must be. Please try logging out and back in, clearing your browser cache (if on web), or reinstalling the app (if on mobile). Could you also share your platform, app version, and any error messages? Screenshots or screen recordings?

^MM