Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

All our "Your Stuff" recent files are gone

New Here ,
Sep 02, 2024 Sep 02, 2024

All our "Your Stuff" recent files are gone. Even the ones we created last week, it seems they have been deleted for some reason. How can we have them back?

TOPICS
Desktop Web , Performance
151
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 05, 2024 Sep 05, 2024

Hi 

@marketing_3236

,

 

Thanks for your patience.  Please ensure you're signed in with your correct Adobe ID using the correct profile.  If you're signed in with your correct ID, are you able to see your files in mobile? How many projects are missing? What are the formats of the files which are missing? Were these projects shared with others?

 

We're here to help, just need some info.

 

Regards

Tarun

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2024 Sep 09, 2024
LATEST

Hi there, thanks for your feedback. We are signed in with the correct ID. The problem is untill a month ago the profile belonged to our co-worker who since has stopped working for us, therefore we changed the emial linked to the profile. We are midding all reecent files. they are not even in the deleted items folder. But our "Brands" are still there. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines