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All pictures gone, just grey fields instead

New Here ,
Jun 05, 2022 Jun 05, 2022

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I have made a news case in Ad Ex with pictures, some of them with thextboxes. But in preview the pics  are suddenly all gone(!) Just grey fields instead.... When back at the editatable version everything is fine. This is the second day of this. What to do? 

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Hi Anita, 

 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Pictures should usually be available afterward. You can try signing out of the app and then signing back in. Try a different device as well. Try checking these things and report back with the screenshot. Thanks for your patience in resolving this problem.

 

Thanks 

Manmeet

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Community Expert ,
Jun 06, 2022 Jun 06, 2022

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Hi Anita - 

CC Express' servers had an outage about the time you were attempting to work — everything seems to be working properly, so give it a try again and let us know how it's going!

😄

Hope this helps!
Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!
Anissa • @anissat

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