Animate Characters

[nahumjda_1267]

Hi, I'm trying to create a video in the Animate Characters section, but a HeyGen advertisement keeps popping up at the bottom of the screen. I understand the need for advertising, but this ad makes it very difficult to work because it completely blocks the view.
The main issue is that the HeyGen ad has no close or minimize button. The only way to interact with it is to click on it, which opens the link. When I return to the editor and try to continue working, the ad appears again and blocks the workspace.

I would really appreciate it if you could provide a way to remove or hide the ad so it doesn’t interfere with video editing in the Animate Characters section.

Thank you!

[Amitej S]

Hi @nahumjda_1267, Welcome to our Adobe Express community!

Thank you for reaching out and sharing your feedback about this. I'll share this internally with the team so they can look into the behavior you're seeing with the HeyGen ad.

In the meantime, could you try clearing your browser cache or using a different browser to see if the issue persists? This might help as a temporary workaround.

Really appreciate you flagging this, and we'll update the thread as soon as we have more information.

Best!