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Animated Text is getting cut off in MP4 Download

New Here ,
Oct 28, 2022 Oct 28, 2022

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The text in my Instagram video posts is getting cut off when I download it. It looks fine in the Adobe Express app, but when downloaded all the text is cut off on one side. I have tried to replace the text, resize the text, resize the post, change the animation and nothing works. Strangely, the exact same post, resized for Instagram stories works just fine. Very frustrating. Any ideas? Files attached of the issue.

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Adobe Employee ,
Nov 02, 2022 Nov 02, 2022

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Hi @davek59332110, this seems concerning however do not worry as we are here to help. 

 

We see you have asked about two problems. Let's discuss the first one, which is about text cutting off. Is it only happening with the mp4 export, or does the text get cut off in JPG/PNG? Also, please share the name of the Adobe Font you're working with.

 

Now, about the scheduler loading forever. have you tried any troubleshooting steps? If not, then try clearing the browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Check both things and write us back with any observations. 

 

Thanks

Manmeet

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New Here ,
Dec 12, 2022 Dec 12, 2022

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Hi, did this every get answered? This is happening to me too. Using the font Montserrat. The right most letter is getting cut in half upon download only. Please help. 

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