App issue

[Jossy Care]

1. 

 i am having issues . The app was once working for me in December 2024 on my pixel fold . It now know longer works   I don't understand. I have cleared cach, restarted phone . Etc and more and nothing changes please help 

[Tarun Saini]

Hi 

@Jossy Care

,

Welcome to the community! Please check this article which has a list of supported devices for Adobe Express- https://adobe.ly/4gtX88E 

Regards,

Tarun

[Jossy Care]

Guys, I get this sent to me constantly.

Please understand the app has been working since December 2024...

It's updated.

It's been working in y Google Pixel Fold for a while year.

These lists do not help at all. The phone is fine it's the store that is saying it's not compatible.. but it once was 

[Amitej S]

Hey @Jossy Care,

You issue seems similar to this: https://community.adobe.com/t5/photoshop-express-discussions/les-outils-non-disponibles-sur-tablette...

Are you able to use the web version of Adobe Express in the Google Chrome browser on your fold device? 

If you have the app still installed, can you please confirm if/when you use Adobe Express on the single screen (folded) in the Pixel fold device? Does it work fine? If it does, can you unfold the device? This would result in a change in screen ratio, which might raise incompatibility issues; at this point, does the running Adobe Express app pop up any errors or crashes?

Please share your observations; we are here to help!

Best,

Amitej

[Jossy Care]

The Google app store won't let me download the Express app because it says it's incompatible.

Previously, it worked when the phone was folded or not folded . . It only started crashing in November/ December.. and stopped working entirely around Christmas. 

[Jossy Care]

The Google app store won't let me download the Express app because it says it's incompatible.

Previously, it worked when the phone was folded or not folded . . It only started crashing in November/ December.. and stopped working entirely around Christmas. 

Love & Light 

Joss Cambridge-Simmons

Founder Of: Jossy Care Ltd

T: 077 533 58 607 

www.jossycare.co.uk

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